Privacy Policy
Last updated: 30 August, 2026
This Privacy Notice for Frances Chiang (doing business as Little Miss Mandarin) ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:
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Visit our website at littlemissmandarin.com or any website of ours that links to this Privacy Notice
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Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at frances@littlemissmandarin.com.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
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names
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email addresses
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billing addresses
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contact preferences
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course enrolment and purchase information
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messages and enquiries submitted through contact forms
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learning preferences, course interests and scheduling preferences
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audio, video and image recordings
Sensitive Information. We do not process sensitive information.
Payment Data. When you make a payment, your payment information is collected and processed directly by Stripe. We may receive limited transaction information, such as the payment status, transaction reference, billing details, card type or final digits of the card. We do not receive or store your full card number or security code. You can read Stripe’s privacy policy at https://stripe.com/privacy.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country or approximate location derived from your IP address, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
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Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information that systems supporting our Services may automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).
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Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
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To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
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To provide lesson recordings and course replays. Where a live lesson is recorded, we may process participants’ display names, voices, images and contributions to provide authorised learners with access to the recording for the stated course-access period.
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To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
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To send administrative information to you. We may process your information to send essential course information, purchase confirmations, service updates, and notices about changes to our terms, policies or Services.
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To send marketing communications. With your consent, we may use your name, email address, contact preferences and course interests to send newsletters, waitlist updates, course information and promotional offers. You may withdraw your consent at any time by clicking the unsubscribe link in our emails.
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To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
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To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
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To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
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To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
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Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
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Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
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Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
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Analyse how our Services are used so we can improve them to engage and retain users
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Diagnose problems and/or prevent fraudulent activities
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Understand how our users use our products and services so we can improve user experience
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Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
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We do not carry out any automated decision-making, including profiling, that produces legal or similarly significant effects.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share personal information with service providers that perform services for us or support the delivery of our Services. These providers process personal information under their applicable terms, data-processing agreements and privacy notices. They may use authorised subprocessors and may retain or disclose information where required by law. We require our service providers to use appropriate safeguards to protect personal information in accordance with applicable data-protection law.
The third parties we may share personal information with are as follows:
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Invoice and Billing
Stripe
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Website Hosting, forms and checkout
Wix
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Email marketing and subscriber management
Brevo
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Workflow automation and transfer of form data
Make
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Course delivery and storage of learning materials
Google Classroom and Google Drive
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Live online lessons and lesson recordings
Zoom
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Website traffic and usage analytics
Wix Analytics
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
You can manage your cookie preferences through the cookie banner displayed on our website. Non-essential analytics cookies will not be used unless you provide consent.
6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.
Some of our service providers and their authorised subprocessors may process personal information outside the United Kingdom or European Economic Area. These providers may operate facilities in countries including the United States, Israel and other locations.
Where required by applicable data-protection law, we rely on safeguards provided through our service providers’ agreements. These may include adequacy regulations, the European Commission’s Standard Contractual Clauses and the UK International Data Transfer Addendum. Further information about the safeguards used by a particular provider may be obtained from that provider or by contacting us at frances@littlemissmandarin.com.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.
We retain personal information only for as long as necessary for the purposes for which it was collected. General enquiries are normally kept for up to 12 months after our last communication. Customer and course administration records are normally kept for up to 2 years after the customer relationship ends. Lesson recordings are retained for the stated course-access period and deleted within 30 days after that access ends. Marketing information is retained until the individual unsubscribes or withdraws consent, although limited suppression records may be retained to ensure that no further marketing is sent. Website analytics information is retained in accordance with our analytics provider’s retention settings. Payment, invoice and tax records are retained for at least 5 years after the relevant 31 January Self Assessment submission deadline, or longer where required by law.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
9. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
Our Services are intended for adults aged 18 and over. We do not knowingly collect personal information from, or market our Services to, anyone under 18. If you believe that we have collected information from someone under 18, please contact us at frances@littlemissmandarin.com so that we can investigate and delete it where appropriate.
10. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information.
In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the UK and are unhappy with how we have handled your personal information, you can make a complaint directly to us. This is in addition to the rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018.
How to contact us:
What happens after you complain
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We will acknowledge receipt of your complaint within 30 days.
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We will investigate your complaint fairly and respond without undue delay, taking into account the nature and complexity of the matter.
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We will keep you informed of progress and explain the outcome.
If you are not happy with our final response, you can refer your complaint to the Information Commissioner's Office, the UK supervisory authority.
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Website: ico.org.uk/make-a-complaint
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Helpline: 0303 123 1113
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Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related communications that are necessary to administer your course enrolment, purchases or requested Services, to respond to service requests, or for other non-marketing purposes.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at frances@littlemissmandarin.com.
11. LIVE LESSON RECORDINGS
Some live online lessons may be recorded so that enrolled learners can access a replay. Participants will be informed before recording begins. Recordings may capture participants’ display names, voices, images and contributions during the lesson. Access is limited to authorised learners and recordings are not made publicly available. If you do not wish your image or voice to be recorded, please contact us before the lesson so that available participation options can be discussed. Recordings are retained for the stated course-access period and deleted within 30 days after that access ends.
12. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Last updated” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact us using the details below:
Frances Chiang, trading as Little Miss Mandarin
Email: frances@littlemissmandarin.com
Contact form: https://www.littlemissmandarin.com/contact
Business address: United Kingdom
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: https://www.littlemissmandarin.com/contact.